OverviewCustomer Success Manager (Toronto) at Magma. Join to apply for a role focused on supporting Canadian District Partners and ensuring educators derive continuous value from Magma.About MagmaMagmais one of the world’s fastest-growing edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress. We’re tackling one of the biggest challenges in global education: math underperformance. We’re expanding rapidly across the U.S. and Europe and are building a team as ambitious as our mission: to help millions of students unlock their full potential in math.What We OfferPlay a key role in an exciting journey. We are a young company with ambitious targets and meaningful goalsFantastic colleagues in a fun environment with great opportunities to learnCompetitive remuneration & benefit packageAnnual company tripAn chance to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the worldAbout The RoleAs the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of Canadian District Partners and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma. Your primary mission is to onboard teachers, coaches, and school leaders and see through their long term success with Magma. You will be highly visible to schools and will communicate with district stakeholders including administrators, coaches, curriculum directors, and teachers. With deep product knowledge and a customer-centric mindset,



you will advise leaders on how to leverage Magma’s products and services to achieve their goals. You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students. You will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience, and you will align with Account Management, Product and Sales teams on a shared vision.Primary ResponsibilitiesBuild and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contactUnderstand each district’s unique needs and objectives as they pertain to their goals for Magma in the classroomRegularly communicate with customers to check on their satisfaction and provide assistanceGuide new customers through the onboarding process to ensure a successful implementationProvide virtual and onsite training and resources to help customers effectively use Magma’s products and servicesStrategize about low usage and at-risk accounts, working with Account Managers to ensure successful renewalsIdentify growth opportunities and work with Account Managers to expand customer accountsEncourage and support satisfied customers to become advocates,



participating in case studies and testimonialsGather customer feedback and insights to inform product development and improvementAnalyze customer data and usage patterns to identify trends and opportunities for improvementWhat you'll bring to the Magma team2-5 years of work experience as a Customer Success ManagerPrevious work in ed tech and/or educationDesire to work in a scale-up environmentProven track record of building and retaining strong relationshipsSelf-led and goal orientedA curious mindset with a strong eagerness to learn and understand the product's technical aspectsProactive problem solving and strong organizational abilitiesExperience in using data and evidence to inform decision-makingHigh-energy and strong interpersonal skillsConfidence and ease when speaking to large groups of peopleFlexibility with working across timezones and willingness to travelWhy you'll love working hereYou’ll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across Canada.Supportive, highly collaborative team environment.Open to new solutions and approaches; your ideas will be valuable to Magma’s growth.Visiting partner districts across Ontario and the country to see Magma in action and understand how the product impacts student learning.Opportunity to work on a meaningful mission with impact on education, society, and how children learn math across the world.Salary:CA$90K - CA$100KLocation:TorontoNote:we are an in-office first culture. This role will start as remote but will transition to four days per week in office once we open an office in TorontoSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesE-Learning ProvidersReferrals increase your chances of interviewing at Magma by 2x#J-18808-Ljbffr

📌 Customer Success Manager (Toronto) - C$90,000 - C$100,000 A Year
🏢 Magma
📍 Toronto