Job Overview
We are seeking a friendly and qualified Concierge to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, coordinating services, and maintaining a high standard of hospitality. Multilingual abilities and hotel experience are highly valued to enhance guest interactions and support diverse clientele.

Responsibilities
Greet guests warmly and assist with check-in/check-out procedures
Provide information about hotel amenities, local attractions, and services
Handle guest requests efficiently and courteously via phone or in person
Manage multi-line phone systems to answer inquiries and direct calls appropriately
Coordinate with other departments to fulfill guest needs and resolve issues
Maintain front desk operations,



including scheduling and administrative tasks
Ensure guest satisfaction by delivering personalized services and support
Uphold high standards of phone etiquette, professionalism, and hospitality at all times

Qualifications
Proven experience in front desk or hospitality roles, preferably in a hotel setting
Excellent customer service skills with a friendly demeanor
Robust communication skills, including professional phone etiquette
Ability to handle multi-line phone systems efficiently
Knowledge of guest services procedures and hospitality industry standards
Professional appearance and positive attitude with a commitment to guest satisfaction

Job Types: Full time, Permanent

Pay: $18.50-$20.00 per hour

Work Location: In person

📌 Night Concierge 12:00:00am Vancouver
🏢 Lion's Gate Building Maintenance
📍 Vancouver