Take charge as Lead Technical Customer Support at Dot Compliance, a leader in compliance solutions for life sciences. Manage operations to ensure customers receive exceptional support experiences while leading a dedicated team.

Your role will focus on the daily management of customer queries, mentoring support engineers, and enhancing operational excellence through effective collaboration with other departments. As a pivotal leader, you will contribute to the performance growth of your team while ensuring adherence to service level agreements. Key Responsibilities:

- Directly manage customer issues as the main escalation point
- Participate in on-call schedule alongside team members
- Lead the team’s training, onboarding, and performance reviews




- Ensure effectiveness of support processes and team KPIs
- Collaborate with other departments for improved service outcomes Requirements:
- Experience in leading customer support teams
- Background in SaaS and cloud technology environments
- Solid leadership and communication skills
- Proficiency in managing SLAs and KPIs
- Willingness to engage in on-call responsibilities Support customer satisfaction and operational excellence as the Lead Technical Customer Support at Dot Compliance.

📌 Lead Technical Customer Support at Dot Compliance (Canada)
🏢 Dot Compliance
📍 Canada