Join the Greater Toronto Airports Authority as the Terminal Services and Standards Manager at Toronto Pearson. Provide strategic oversight for enhancing passenger services and operational efficiency.

Your leadership will play a crucial role in managing service contracts and ensuring compliance with Pearson Standards. You'll monitor performance metrics, facilitate contract negotiations, and drive cutting-edge solutions for efficient terminal operations. Collaborate with various stakeholders to promote a customer-centric experience while ensuring all departmental goals are met.

Key Responsibilities:
• Lead management and administration of service contracts
• Develop and evaluate departmental budgets and forecasting
• Monitor key performance indicators and trends




• Lead vendor performance and corrective actions
• Oversee Passenger with Reduced Mobility programs

Requirements:
• 5 years of experience in aviation or business management
• 3+ years in leadership roles with contract management
• Solid understanding of financial management principles
• Demonstrated effective communication abilities
• Valid Ontario driver's license and security clearance

Transform your career while ensuring exceptional passenger experiences at GTAA for Toronto Pearson.
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📌 GTAA Terminal Services Leadership Role (Ontario)
🏢 Toronto Pearson International Airport
📍 Ontario