Job Summary

Join our agile hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and friendly voice that sets the tone for our guests’ stay. Your energetic and professional approach will ensure smooth check-ins and check-outs, provide exceptional guest services, and handle a variety of front desk responsibilities with enthusiasm. This role offers an exciting opportunity to be at the heart of the guest experience, creating memorable moments through outstanding hospitality and effective service.

Duties
Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions
Manage multi-line phone systems to answer inquiries, make reservations, and assist guests promptly and courteously
Check guests in and out efficiently using hotel management software, verifying reservations and processing payments accurately
Provide information about hotel amenities, local attractions, transportation options, and other guest needs with enthusiasm and clarity
Handle guest requests, complaints, or issues with professionalism, aiming for swift resolution and guest satisfaction
Maintain a clean and organized front desk area while ensuring all guest documentation is accurate and up-to-date




Collaborate with housekeeping, maintenance, and management teams to ensure seamless guest experiences

Requirements
Proven experience in hotel front desk operations or customer service roles within the hospitality industry is preferred
Multilingual or bilingual skills to assist a diverse range of guests are highly desirable
Excellent phone etiquette skills with experience managing multi-line phone systems in a fast-paced environment
Strong customer service orientation with the ability to handle guest inquiries professionally and efficiently
Knowledge of front desk procedures, reservation systems, and hotel operations is advantageous
Ability to remain energetic, attentive, and positive during busy periods while maintaining attention to detail
Previous hotel experience or familiarity with hospitality standards is a plus

Join us in delivering exceptional hospitality by providing outstanding guest services at every touchpoint. We are committed to fostering a vibrant work environment where your enthusiasm makes a difference!

Pay: $19.00-$22.00 per hour

Expected hours: 40.0 per week

Perks:
Dental care
On-site parking

Work Location: In person

📌 Hotel Front Desk Clerk Etobicoke
🏢 Best Western Premier Carling View
📍 Etobicoke