Elevate customer engagement as a Loyalty and Retention Specialist with Bell in hybrid work mode. Focus on driving churn reduction and enhancing customer experiences for Wireline Residential Services. As a crucial member of Bell's Wireline Loyalty & Retention Team, you will boost customer lifetime value by implementing churn-reduction strategies, enhancing product introduction, and managing end-of-life product transitions.

Your key responsibilities encompass engaging existing customers and seamless technology upgrades across a diverse portfolio including Internet, TV, and Home Phone. Key Responsibilities:

- Develop proactive engagement campaigns to reduce churn
- Design launch strategies for current products and features
- Manage communications for phasing out legacy products




- Lead campaigns transitioning customers to fibre networks
- Collaborate for frictionless customer upgrade experiences Requirements:
- University degree in Business, Marketing, or a related field
- 3+ years in loyalty marketing or customer lifecycle management
- Proven migration or technology transition management experience
- Strong proficiency in MS Excel and PowerPoint
- Exceptional interpersonal and communication skills Deliver impactful loyalty strategies while enhancing customer experiences within Bell's vibrant working environment.

📌 Loyalty and Retention Specialist at Bell (Toronto)
🏢 Bell
📍 Toronto