Foundever™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for atechnical leadto join our team and drive the development ofour AI-driven applications.

Job Summary
Weare seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agentsto RAG integrations into productivity SaaS tooptimizedheadless services andDataBases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AISaaSfrom prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLMresponse API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a rapid-paced, agile environment where priorities mayshift, andbe willing to own problems end-to-end.

Primary Job Responsibilities
Lead a diverse, inclusive, high-performing engineering team

Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization

Contribute meaningful amounts ofclean, efficient, tested, and scalable code

Ensure projects are on track, your team isutilizedeffectively, and core engineering needs are continuously addressed

Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)

Collaborating withdata, ML, andDevOpsengineers





Build andoptimizeRAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI

Develop andintegrate agentic workflows usingLangGraphandLangChainfor multi-step reasoning and tool use

Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation

Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication

Collaborating with UX/UI designers in Figma

Ensuring the securityand performance of the application’s server-side logic

Troubleshooting and debugging issues tooptimizethe application's functionality

Developing APIs for seamless front-end–back-end communication

Keepingup-to-datewith industry trends and emerging technologies

Monitoring application performanceand usage

Keeping up-to-date with industry trends and emerging technologies

Monitoring application performance and usage

Experience:
Provenexpertiseinscalableweb application with modern frameworks

Used to work in an Agile workplace

Skills/Abilities/Knowledge
Strong programming skills in Python

Proficiencyin one or more back-end frameworks: Fast API

Proficient in Vue.JS (preferred) or React

Experience with Gitand its CI/CD tools

A continuous learning mindset to stayup-to-datewith evolving weband cloudtechnologies

Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)

Understanding of server-side architecture and RESTful APIs





Troubleshooting and debugging skills

Familiarity with cloud computing platforms (e.g., AWS and Azure)

Familiarity with security best practices

Familiarity with Machine Learning model training and inference, especially LLMs

Familiarity withagenticworkflows and automation

Familiarity with Machine Learning model training and inference, especially LLMs

Leadership
Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools

Willingtoownimportant problemsend-to-end, butalso have good delegation skillsand arewilling to pick up whatever knowledgeyou'remissing to get the job done.

Excited to do hands-on technical work but equally excited to lead technical teams to peak performance

Can create a diverse,equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think

Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Education

Bachelor's degree or more in Computer science or related field.

Languages

Excellent conversational and written knowledge in English (C1 level minimum).

French and Spanish language skills are a bonus.

Tools and Applications
Backendframework:Fast API

Automationframework:N8N, PydanticorLangGraph

Version controland CI/CD: Gitlab

IDE:Cursor

Our offer
Impactful work . Opportunity to work oncutting-edgeAI-driven productsthat will begame-changersfor our business.

Professional growth . Continuous learning and development opportunities in a dynamic, remote work environment.

Competitive compensation . Attractive salary and benefits package.

Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

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📌 Technical Lead (New Brunswick)
🏢 Sitel
📍 New Brunswick