Lead digital transformation at CGIC as a Senior Manager of Digital Platforms Technology. Oversee operational excellence and enhance user experiences across digital channels in a hybrid work model.

As the Senior Manager, you will play a crucial role in maintaining and improving key digital platforms such as cooperators.ca, Online Services, and the Mobile App. The position involves leading a cross-functional team, ensuring robust incident response, and driving continuous improvement in platform performance. You will collaborate with various teams to deliver enhancements aligned with business priorities while maintaining operational stability.

Key Responsibilities:
• Ensure operational health and performance of key digital platforms
• Lead KTLO activities, software patching, and compliance




• Drive enhancement delivery with business partners
• Manage L3 application production support for customer impact
• Improve incident management practices for better resolutions

Requirements:
• 7-10 years managing large-scale digital platforms
• Solid knowledge of ITIL practices and reliability engineering
• Post-secondary diploma in IT or Computer Science
• Proven leadership experience in digital environments
• Experience handling external customer-facing applications

Maximize your impact in digital operations and elevate client satisfaction through innovative strategies at CGIC.
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📌 Senior Manager Digital Platforms at CGIC (Ontario)
🏢 Co-operators
📍 Ontario