Lead a dynamic team at Teleperformance as a Call Center Manager in Toronto, ON, focused on customer experience. This on-site role emphasizes strategic planning and operational excellence.

Teleperformance is seeking an experienced Call Center Manager to oversee daily operations in Toronto. You will manage staff and ensure quality targets are met while cultivating client relationships. Key responsibilities include financial oversight, KPI achievement, and implementing process improvements.

Key Responsibilities:
• Manage day-to-day operations of call center units
• Develop and execute strategic plans for efficiency
• Prepare and monitor annual operating budgets
• Ensure SOW compliance and KPI goal achievement
• Audit procedures to enhance operational effectiveness

Requirements:
• At least 3 years in contact center management
• Bachelor’s degree or equivalent in related field
• Proficient in Microsoft Office Suite
• Strong communication and performance management skills
• Awareness of operational change processes

Guide your call center's success and foster qualified growth at Teleperformance in Toronto.
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📌 Call Center Manager at Teleperformance (Ontario)
🏢 Tp
📍 Ontario