Join Samsara as a Customer Success Manager and lead a high-performing team in remote Canada. Drive customer value, implement strategic solutions, and elevate our Scaled Customer Success program.
As a pivotal leader within Samsara’s Canada Customer Success team, you will cultivate an environment focused on customer satisfaction and operational efficiency. Your role encompasses managing team KPIs, onboarding talent, and driving process improvements. Experience the impact of your leadership as you help industries thrive through digital transformation.
Key Responsibilities:
• Hire and develop a high-performing team of Customer Success Managers
• Manage individual performance and meet team KPI goals
• Deliver coaching and structured feedback through regular 1:1s
• Share insights to enhance the Digital Scale journey in Canada
• Collaborate cross-functionally to influence customer outcomes
Requirements:
• 2+ years of experience managing a team in SaaS
• Proven track record with low-touch onboarding programs
• Familiarity with customer success CRM tools like Gainsight
• Robust problem-solving skills and emotional intelligence
• Bachelor’s degree from a recognized institution
Empower a team and drive customer success with innovative solutions at Samsara.
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