Lead IT operations for the State of Minnesota as the Executive Director at Minnesota IT Services, with full-time telework options. Drive enterprise technology strategies and improve service delivery across state agencies.

As a key member of Minnesota IT Services, the Executive Director of IT Operations & Reliability is responsible for managing a complex portfolio of technology capabilities. This full-time role requires over ten years of IT leadership experience and involves strategic oversight of IT service management, operational resilience, and customer experience improvement strategies. You will also collaborate with senior government leaders to ensure continuous evolution of services based on state needs.

Key Responsibilities:
• Lead the Enterprise Service Desk and ServiceNow management




• Direct organizational strategy for IT operations and reliability
• Manage technology investment budgets and resources effectively
• Foster a culture of continual improvement and accountability
• Support significant enterprise change initiatives in technology

Requirements:
• Minimum 10 years in IT leadership roles
• 5 years of supervisory or managerial experience
• Proven experience in developing IT strategies
• Robust relationship-building with executive leaders
• Excellent communication skills for diverse audiences

Maximize technology service impact while leading the Enterprise Services Delivery at Minnesota IT Services in St. Paul.
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📌 Director of IT Operations at Minnesota IT Services (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick