Transform customer satisfaction as a Case Management Specialist at Concentrix in North York, ON. Play a key role in resolving customer issues while working in a supportive, creative environment.

This position seeks a passionate individual with 2-3 years of experience in de-escalation and problem-solving. At Concentrix, you will be part of a diverse team making a difference for well-known global brands. This role focuses on addressing sensitive escalations and continuous improvement of customer experiences while promoting a culture of growth and support.

Key Responsibilities:
• Resolve sensitive customer escalations effectively
• Troubleshoot and prioritize customer issues
• Answer inbound calls from customers and retailers
• Enhance Customer Experience through feedback
• Support team members in achieving success

Requirements:
• High School Diploma or GED required
• 2-3 years in de-escalation and communication
• Proven leadership in customer experience
• Strong analytical and time management skills
• Ability to handle multiple issues simultaneously

Leverage your problem-solving and leadership abilities to excel as a case management professional with Concentrix.
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📌 Case Management Specialist in North York (Ontario)
🏢 Concentrix
📍 Ontario