Position:
Senior Business Analyst (ServiceNow)

Client:
Public Sector Client

Location:
Ottawa (Hybrid)

Duration:
6-months initial contract with multiple years of potential extensions

Language:
English

Background
Kyndryl Canada is supporting a public sector client, requiring a Business Analyst with ServiceNow experience to design future-state operating models and process frameworks including governance structures, workflows, roles and responsibilities utilizing ServiceNow. A successful candidate will be able to work hybrid, able to work on the client site in Ottawa.

Qualifications

Must be eligible for a federal government security clearance (has spent the last five years living in Canada)

Demonstrated experience using ServiceNow to analyze, design, configure, implement, or optimize workflow automation, case management, approval processes, reporting capabilities, and business process modernization solutions

A minimum of seven (7) years of demonstrated experience conducting business analysis, process improvement, operational transformation, or program modernization initiatives within large and complex organizations

Relevant certification & education

A minimum of three (3) years of demonstrated experience conducting current-state assessments, gap analyses, governance reviews, and risk assessments to identify operational inefficiencies, control gaps, and improvement opportunities

Demonstrated experience supporting initiatives involving security screening, access management, compliance, risk management, workflow automation, digital transformation, or operational resilience

Demonstrated experience gathering and documenting business requirements, facilitating stakeholder consultations, and developing recommendations for process optimization and modernization





Demonstrated experience designing future-state operating models, developing implementation roadmaps, establishing performance measurement frameworks, and supporting change enablement activities

Expected Tasks

Conduct current-state assessments of security screening, access management, contractor screening and visitor management processes to identify gaps, inefficiencies, risks and improvement opportunities

Engage and consult with stakeholders to gather business requirements, document pain points, assess future needs and support the development of program recommendations

Assess governance, risk management, decision-making, accountability, delegation and escalation processes to ensure alignment with operational and security requirements

Develop process improvement recommendations to simplify, standardize, streamline, digitize and automate program processes based on industry best practices and benchmarking analysis

Design future-state operating models and process frameworks including governance structures, workflows, roles and responsibilities utilizing ServiceNOW

Develop business requirements and implementation recommendations to support digital enablement initiatives, including workflow automation, reporting capabilities and process modernization solutions

Establish performance measurement frameworks by defining key performance indicators, baseline measures, reporting requirements and benefit realization approaches to support continuous

improvement Develop implementation roadmaps, change enablement strategies, training materials and executive-level recommendations to support the successful modernization and long-term sustainability of the program

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Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**

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📌 Senior Business Analyst (ServiceNow) (Quebec City)
🏢 Kyndryl
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