Join Heidi as a Customer Success Manager focusing on mid-market healthcare organizations. You'll manage 20-30 accounts, driving success through relationship-building and strategic insights.

Heidi is seeking a strategic Customer Success Manager with 3-5 years of experience in B2B SaaS. You will establish relationships with diverse stakeholders, guide organizational change, and ensure renewal and expansion of customer accounts. This role blends strategic planning with hands-on execution, including pilots and QBRs, to drive successful outcomes.

Key Responsibilities:
• Create tailored success plans for each account
• Build relationships with senior healthcare stakeholders
• Lead pilot projects and implementations effectively




• Analyze data to drive customer strategy decisions
• Guide customers through workflow changes and product updates

Requirements:
• 3-5 years in customer success or account management
• Proven relationship-building skills with senior stakeholders
• Robust analytical and communication abilities
• Track record of exceeding renewal and expansion targets
• Experience conducting business reviews and strategic planning

Leverage your expertise in customer success to help transform healthcare with Heidi.
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📌 Customer Success Manager at Heidi (British Columbia)
🏢 Heidi
📍 British Columbia