Transform customer experience with Caylent as a Customer Solutions Architect specializing in Amazon Connect and AWS technologies. Engage with enterprise clients to design innovative, scalable solutions remotely.
Caylent is seeking a highly skilled Customer Solutions Architect, focusing on Amazon Connect, to collaborate with the sales team and deliver optimal customer experience solutions. This role requires deep expertise in Amazon Connect and AWS, alongside a knack for translating business challenges into actionable technical strategies. You will work remotely with a global team, ensuring that all solutions reflect well-architected best practices.
Key Responsibilities:
• Provide technical leadership as a trusted advisor to clients
• Conduct architecture sessions focusing on Amazon Connect solutions
• Design comprehensive customer experience solutions integrating AI
• Develop proposals and detailed architecture documents
• Create proof-of-concepts to showcase Amazon Connect's capabilities
Requirements:
• Proven expertise in Amazon Connect and AWS services
• Experience in client engagement and solution architecture
• Strong knowledge of AI and machine learning applications
• Ability to design for compliance in regulated industries
• Work from home adaptability in a global environment
Utilize your Amazon Connect expertise to enhance client engagements and drive customer satisfaction at Caylent.
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