Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.

In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor. Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices.

Key Responsibilities
Manage a diverse portfolio of SMB accounts
Drive customer adoption of platform features
Conduct regular business reviews and performance assessments




Collaborate with Product and Marketing teams
Identify opportunities for account renewals and expansions

Requirements
Minimum 2 years in customer success or support in SaaS
Experience with managing multiple high-velocity accounts
Commitment to work from home in a startup atmosphere
Robust English communication skills, verbal and written
Proficient in analytical problem-solving and prioritization

Shape the future of content creation by helping customers harness the power of cutting-edge technology effectively.

📌 Remote Mid Market Customer Success Manager For Innovative Tech Platform Toronto
🏢 Riverside
📍 Toronto