The Position

Drives scientific dialogue and consensus, establishes awareness and educates about the diseases and assets by developing and maintaining peer-to-peer scientific relationships

Ensures external stakeholders have the necessary knowledge to identify the right patients and to make appropriate treatment decisions

Delivers seamless customer experience and satisfaction through value-based orchestrated engagements

Generates action-focused insights from external stakeholders and develops deep understanding of the healthcare landscape, health systems and stakeholder network as well as patient journey / care pathways to inform Scientific Objectives (SOs) and strategic decision making

Identifies stakeholder and patient needs and recognizes opportunities for data generation, healthcare solutions, and collaborations with external stakeholders to address these needs

This job posting is for an existing vacant position.

Responsibilities
PLANNING & EXECUTION

Accurately and proactively map and profile key stakeholders within territory/accounts

Contribute to the systematic analysis of stakeholder network dynamics (in collaboration with Medical Affairs) based on the understanding of the local healthcare landscape/stakeholders/patient journey

Develop and execute a territory-specific strategic stakeholder engagement plan that supports the TA Scientific Objectives (SOs) and priorities, aligned to Integrated Brand Plans (IBP)/Integrated Customer Plans (ICP). Monitor and adjust as needed to meet business needs

Communicate effectively via different channels, engaging presentations, and omni-channel orchestration

Maintain regular communication with Customer Facing Team (CFT) Leadership and/or other customer facing roles to review ongoing activities and insights, share best practices, and communicate learnings to maximize opportunities in the region

Deliver and/or support development of trainings/resources (as directed/if required) to effectively execute the customer engagement model

Serve as a mentor for newly hired MSLs, as requested

Manage time, BI resources, and/or projects effectively and within budget

Adhere to all legal, regulatory, and compliance requirements as required

EXTERNAL STAKEHOLDER ENGAGEMENT

Identify appropriate/relevant external stakeholders and decision makers. These may include but not limited to external experts (EEs), healthcare providers (HCPs), healthcare organizations (HCOs), Payors/Key Decision Makers, and Patients/Patient Advocacy Groups (PAGs)

Establish and maintain these scientific relationships, while developing a strong understanding and mapping of territory-specific stakeholder network, healthcare systems, and patient care pathways

Conduct tailored and orchestrated scientific/clinical exchanges to identify/address key drivers, barriers, needs, and opportunities

Drive discussions on relevant scientific/clinical data as well as asset value-proposition within the context of stakeholder needs as well as to support the scientific objectives and Therapeutic Area (TA) strategy, aligned to IBP/ICP

Develop and execute on tailored engagement strategies and action plans specific to stakeholder needs/gaps/insights

Identify the gaps in the patient journey and recognize the opportunities to establish referral pathways and/or “beyond the pill” initiatives to close these gaps

Be the preferred scientific resource and partner to address questions/perceptions as well as evidence generation gaps

Staff medical booth at congresses

Conduct/facilitate advisory boards, round-table discussions and other activities as requested





Support implementation of early access programs in alignment with the local regulations

Expectation is that time in field is at least 60% upon establishment of a full external expert list

CROSS-FUNCTIONAL COLLABORATION
Clinical Development & Operations (CD&O;)

Identify sites and/or investigators and proactively collaborate with CD&O; to support recruitment/site initiation activities

Identify recruitment gaps across trial sites

Liaise with investigators/sub-investigators to be the scientific resource on scientific/medical information

Provide region-specific input into Regional Integration Process to inform clinical development programs based on stakeholder needs/insights

Market Access/Health Economics Outcomes Research (HEOR)/Healthcare Affairs

Engage in discussions on relevant scientific/clinical data as well as asset value-proposition within the context of payor/healthcare system needs, upon request

Contribute field-based insights towards the development of Multi-Customer care Pathways (MCPs) as well as local Healthcare Affairs Plans

Identify/facilitate customized patient-centric solutions for key stakeholders/accounts, as required

Be the preferred partner for co-creating healthcare solutions

Patient Engagement & Patient Advocacy Relations

Explore the needs, challenges, and barriers of patients/patient organizations, in collaborate with the Patient Engagement Team

Contribute field-based insights from all stakeholders involved along the patient journey to inform strategic decisions and tactical plans

RWE Data Generation

Drive identification of centers of excellence and engagements with stakeholder network based on the understanding of Asset Evidence Plan combined with stakeholder needs/gaps as well as insights identified

Drive and/or facilitate partnerships for data generation via Investigator Initiated Studies (IIS), External Collaborative Research (ECR), Nonintervention Study (NIS), etc

Collaboration with Commercial (in a compliant way)

Deliver medical/scientific trainings (if requested)

Identify and train speakers for speaker programs

Communicate thematic insights to inform business strategy

INSIGHTS GENERATION & SHARING

Generate, synthesize and document insights from external stakeholders within appropriate system(s)

Communicate to internal cross-functional teams (as appropriate) to drive awareness and understanding of the healthcare landscape changes/challenges, patient journey, and stakeholder needs

Participate in the discussion of insights gathered by the TA MSL team, also cross-country (if applicable), in order to identify/understand changes in the healthcare landscape, trends impacting delivery of or access to care, and to stimulate scientific exploration or collaborative opportunities

Communicate field-based insights to inform Asset Narrative, Asset Evidence Plan, as well as early clinical development strategy

Inform Medical Communication and Content Strategy based on the needs, preferences, and educational gaps of stakeholders; multi-stakeholder network mapping and prioritization

Field-based Position
This position is field-based.



Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their Manager/Department.

Requirements

Doctorate level Degree eg., MD, PhD or PharmD. Health care/professional designation or MSc may be considered with 5 or more years of relevant clinical experience and acumen in the therapeutic area

Experience as a MSL within the respective therapeutic area and/or related scientific/clinical area - preferred

Knowledge of local specific healthcare systems and clinical practices related to patient care - preferred

Scientific and clinical expertise

Stakeholder engagement/Strategic Account Management

Patient journey focus and understanding

Networking & Collaboration with internal as well as external stakeholders

Business acumen

Impactful & value-based communication - presentation and engagement skills

Technical & digital skills to perform all aspects of job

Demonstrates robust leadership, proactive attitude, growth and open mindset

Demonstrates agility, emotional intelligence, trustworthiness and accountability

Knowledge of Canadian pharmaceutical industry guidelines, e.g., IMC, PAAB- preferred

Bilingualism (French/English) for Quebec-based position

Expectation is that time in field is at least 60% upon establishment of a full external expert list

Total Rewards
We offer competitive total rewards that includes a generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.

Our total rewards philosophy reflects and recognizes employee contributions to the company.

Visit https://www.boehringer-ingelheim.com/ca/careers/explore-our-company/benefits-rewards

The salary range for this position is from $118,150 to $157,600. Performance, relevant experience and competency in the role is a key factor in driving compensation decisions.

DEADLINE FOR APPLICATIONS
Applications for this position will be accepted until September 16, 2026

Our Company
Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long‑term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com

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📌 Medical Science Liaison, CRM - GTA(13-month contract) (Ontario)
🏢 Boehringer Ingelheim
📍 Ontario