Drive enterprise customer success with Trilogy as a Senior Customer Success Manager. Lead high-value renewals and optimize AI-driven sales execution for long-term client retention.
This senior role requires seasoned professionals experienced in managing enterprise accounts, negotiating substantial contracts, and enhancing renewal strategies. At Trilogy, you're not just another cog; you'll reinvent sales with AI insights and hands-on executions. Your focus will be on high-touch customer interactions, aligning on value propositions and minimizing churn.
Key Responsibilities:
• Own the renewals cycle for high-value enterprise accounts
• Lead strategic conversations with key customers for renewals
• Define and refine B2B renewals playbooks and sales strategies
• Negotiate and close multi-million-dollar renewal deals
• Engage with economic buyers to overcome objections
Requirements:
• 8+ years in CSM or account management roles
• Proven track record in managing complex renewal cycles
• Strong English proficiency for effective communication
• Experience with AI tools in skilled settings
• Flexibility to work during U.S. business hours
Leverage your expertise to shape the future of AI-driven sales at Trilogy.
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