About the position
Dayforce is currently seeking a Assoc Manager Payroll Delivery to join our growing team. We need smart, driven people with payroll and domain expertise mixed with a desire to provide a great Customer experience with every interaction.

The Assoc Manager will manage the team responsible for the delivery of outsourced Payroll services for Dayforce's customers, ensuring service excellence. This role is also responsible for the setting and measurement of individual and team objectives, identification of skills needs and the organization and / or provision of appropriate training to enable team members to make the required contribution to business objectives. You will have a strong background in effectively managing a specialized team and will also have an in-depth working knowledge of leading payroll, year-end, and other projects.

You will demonstrate initiative, agility, ownership and delivery on areas of responsibility, by developing solid product and domain expertise within the team. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.

What you'll get to do-

Plans and manages all talent management activities in support of Ceridian's HR programs and functional objectives:

Hiring and on-boarding employees

Performance Management activities – goal setting and cascading, completing formal performance reviews, providing feedback, assigning performance ratings

Coaching, mentoring team members, offering feedback to foster openness, continuous learning, and a high- performance setting

Leading and supporting learning and development opportunities

Completing succession planning activities to support service contingency and employee development

Actions disciplinary, retention, engagement, and recognition initiatives





Manages and balances the team’s activities and work volumes to ensure the provision of a quality service, performed within the established processes, quality controls, and timelines, resulting in the retention of the customer base. Ensures that customer inquiries, events, change controls and complaints are proactively managed to a resolution

Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information

Partner with internal functions, managing stakeholder relationships, ensuring operational excellence as 'One Team'

Supports customer 'transition to service' activities in accordance with established best-practices to ensure a positive experience for customers and service teams

Establish and maintain a quality culture within the team, delivering repeatable and reliable customer experiences with zero defects. Ensure that quality practices are implemented and adhered to, and that team members manage customer information in accordance with compliance and contingency regulations

To comply with security policies, for the maintenance of confidentiality, integrity and to protect personal data

Manage customer change control

Provides leadership and expertise at a process level for the entire end to end payroll

Supports (existing and new) clients and internal teams throughout various client life cycles

Has an "I own it" attitude about deliverables and projects from start to finish

Maintains the highest level of customer satisfaction

What's in it for you-
Encouragement to be the best version of yourself at and away from work:

YOUnity diversity and inclusion programs

Amazing time away from work programs

Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life

Recognition for your contributions through excellent pay, perks, and rewards

Giving where you're living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares

Opportunities to fuel your career growth through numerous internal and external programs and events

Work Timings - 1.30 P.M. - 10.30 P.M. IST

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📌 Assoc Manager Payroll Delivery (Ontario)
🏢 Dayforce
📍 Ontario