Deliver exceptional support as a Level 1 Service Desk Administrator at Convergence Networks in Ottawa. Engage with customers to resolve IT requests through various channels with a focus on technical troubleshooting.

In this fast-paced role, Convergence Networks is looking for a personable Service Desk Administrator with robust empathy and IT skills. You'll handle high volumes of inbound calls and tickets, providing solutions ranging from network to workstation issues. This entry-level position offers opportunities to grow and advance within the organization while ensuring high customer satisfaction.

Key Responsibilities:
• Respond to high volume inbound requests from clients
• Perform initial troubleshooting on help desk tickets




• Resolve customer issues at first contact or escalate as needed
• Maintain accurate records of communication and resolutions
• Provide follow-up assistance to ensure customer satisfaction

Requirements:
• High school diploma or equivalent
• 2+ years of relevant experience in IT support
• Familiarity with Active Directory and Windows OS
• Excellent troubleshooting skills with hardware and software
• Ability to handle stressful situations effectively

Bring your technical prowess and problem-solving abilities to Convergence Networks, enhancing client support in Ottawa.
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📌 Level 1 Service Desk Administrator Ottawa (Quebec City)
🏢 Convergence Networks
📍 Quebec City