Step into a pivotal role as a Remote Technical Support Representative with a key SaaS partner company based in Canada. Utilize your technical troubleshooting and customer service skills to enhance user experience and resolve issues effectively.

This remote position requires individuals with a Bachelor's degree in a STEM field and 1–2 years of relevant customer-facing experience. You will be the first line of support for a mission-critical SaaS platform, responding to inbound requests, diagnosing problems, and collaborating with engineering teams for complex issues. Your input in improving processes and enhancing customer education will be vital.

Key Responsibilities:
• Respond to and triage inbound support tickets
• Troubleshoot SaaS configuration and platform-related issues




• Escalate complex technical issues to subject matter experts
• Maintain accurate ticket notes and documentation
• Communicate clearly with customers through a solution-oriented approach

Requirements:
• Bachelor’s degree in Technology, Engineering, or similar
• 1–2 years in technical support or SaaS setting
• Strong written and verbal communication skills
• Proficient in troubleshooting with attention to detail
• Basic knowledge of SaaS, databases, and HTML

Become an essential part of a globally connected team that drives user satisfaction and support innovation.
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📌 Remote Technical Support Representative (Quebec City)
🏢 Jobgether
📍 Quebec City