Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Ramp Service Manager, YYZ (Part Time)
Reporting to the Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, WestJet’s Ramp Services team, and WestJet’s Hub Control Centre to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, MBR, guest experience and employee engagement.

Key Deliverables Include

Day-of leadershipof the Ramp Services team, including Ramp Service Leads and Ramp Service Agents

Daily management of ramp operations, including aircraftmovement and loading, baggage movement, towing, and cargo operations

Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance

Monitor aircraftmovements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's

Managementofall below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration

Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays

Participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities

Responsible for ensuring planning with all operational stakeholders on ramp operations

Management of Incident investigations and ensure thatIncident Hazard Reportingand all reporting requirements are completed in accordance with WestJet and Airports procedures

Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions

Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive/future planning purposes

Monitor, review, and report daily on key performance indicators (KPI's)





Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator

Ensures teamcompliance to WestJet, Transport Canada, and all other regulatory bodies’ safety andsecurity management standards and responds accordingly to safety action items

Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc

Responsible for completing safetyauditsand direction of quality control measures

Responsible to monitor Airport Authority equipment including testing and following up to ensure quality that would bring cost to WestJet or impact guest experience

Responsible for communicating and ensuringthe Ramp Services teamcommunicate process failures and equipment issues to the service partner and that a supportive, effective solution is obtained from there

Complete a daily shift summary report

Provide and fulfill such other duties and other responsibilities as may be required by WestJet from time to time

Experience And Qualifications

3+ years airlineoperations experience

Experience in all aspects of airport baggage and ground operations

Exceptional personal OTP and performance

Outstanding people skills, ability to mentor and motivate

Proven track record in leading by example

Proven history of effecting change through positive influence

Ability to work a rotating schedule 24/7/365 and travel for business meetings/training

Proficient in PC based applications,MS Office Suite including Power BI

Position change policy applies as prior granted vacation requests will be subject to availability

The Benefits Of Being a WestJetter
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win

Travel privileges for you and your family, effective from your start date

Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies




WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a secure work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].

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📌 Ramp Service Manager, YYZ (PT) (Ontario)
🏢 WestJet
📍 Ontario