Job Requirement(s)
Travel within North America approx. 1 week per month

Company Name
PBS Systems

Job Location
Calgary, AB

Job Type
Full-time, Permanent

No. Of Openings
1

Internal Job Title
STT Trainer – Sales

Reports To
Team Lead, Software Training & Transitions

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role
The Software Training & Transitions (STT) Trainer – Sales is responsible for delivering effective training and support to customers on the PBS Dealer Management Software, Sales silo . This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. You will develop a thorough understanding of all software modules, assist with current software installations, and provide ongoing support throughout the implementation process.

Job Responsibilities

Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software





Develop a strong understanding of data entry processes and other essential tasks

Work directly with customers and train all sessions in assigned module(s)

Maintain a positive relationship with customers, identifying customer needs and ensure they are being met

Responds to internal and external training requests in a timely manner

Write up tickets and investigate issues that arise, elevate issues to corresponding teams

Ensure STT queue is monitored

Maintain documentation and update as processes change within department

Knowledge sharing within own module and others within STT

Take the initiative to learn new products to increase knowledge

Willingness to commit to an ongoing system of education and cross-training

Perform other duties and responsibilities as assigned

MUST HAVE Skills

Minimum 1-2 years’ experience in a car dealership environment, with a focus in Sales

Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!

Ability to travel within Canada and the USA up to 1 week per month; valid passport, visa (if applicable),



and full driver’s license are required

Additional Skills

Excellent communication skills, including presentation and public speaking

PBS software experience is a strong asset

Experience facilitating in-person and virtual training sessions is a strong asset

Strong problem solving and troubleshooting skills

Effective time management and organizational skills

Ability to multitask and prioritize

Outstanding documentation abilities

High School Diploma

What We Offer

Career development – Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits - Medical and dental coverage to support your well-being.

Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition - Regular appreciation programs and performance-based incentives

Competitive compensation package

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Competitive annual base salary

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonusesAdditional performance incentives

Attractive referral bonuses

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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📌 Automotive Sales Software Trainer (Alberta)
🏢 PBS Systems
📍 Alberta