Receptionist
Property: COMO Metropolitan London
Position: Receptionist
Base Location: London
Department: Front of House
Reporting to: Reception Manager / Assistant Manager / FOH Manager

Tasks/Responsibilities Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
Having a full understanding of the LQA Standards
Answer calls in a polite and professional manner following LQA Standards and SOPs
Be completely knowledgeable of our product, and timings for our outlets and services
Handling cash and foreign currency exchange.
Handle guests’ complaints or problems in a polite and helpful manner or elevate to a superior if required
Offer guests information about the Hotel outlets, their opening, closing times and products on offer
Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
Monitor general inbox on each shift and response to guest query
Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA,



online reputation and cross selling the spa and other hotel facilities
Work closely with the other departments, including Reservations, Concierge, F&B; and Housekeeping to ensure guest expectations are met
Ensure the reception area is keep clean and tidy at all times
Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
Job Requirements Proactive in approach with self-driven attitude
Excellent spoken and written English
Excellent Social and Communication skills
Well-presented and groomed
An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
Experience with Opera Cloud in a 5-star luxury workplace
Creative thinking
Ability to speak another language
Thank you
We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.
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📌 RECEPTIONIST (Ontario)
🏢 COMO The Treasury
📍 Ontario