Looking for a customer‑focused opportunity with a top automotive employer? Join Comox Valley Dodge, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies!

Why Work With Us?
At Comox Valley Dodge, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.

What We Offer:

A rewarding career with a top automotive group in British Columbia

Permanent, full‑time role with competitive hourly compensation

Comprehensive benefits including medical, dental, and mental wellness support

A supportive and team‑focused workplace culture

Career growth and development through paid training, TAG University, and internal advancement opportunities

Who We’re Looking For:

Previous experience in a customer service or business development role is preferred

Proven ability to deliver strong customer service and build relationships

Motivated, organized, and able to manage multiple priorities in a fast‑paced environment

Strong communication and interpersonal skills

Attention to detail with the ability to document and manage customer interactions accurately

Proficiency with MS Office and general computer systems





Valid BC Class 5 or 7 driver’s license with a clean abstract

Compensation:
$50,000-$70,000 per year

What Your Day Will Look Like:

Answer inbound calls and make outbound calls to schedule service appointments

Assist customers with inquiries and provide a high level of service both over the phone and online

Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians

Generate service appointments by following retention and business development programs

Provide accurate estimates and communicate service details clearly to customers

Conduct post‑service follow‑up calls to ensure customer satisfaction

Maintain accurate customer records and document all interactions

Support email and mail campaigns, including follow‑up with customers

Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations

Trotman Auto Group is an equal‑prospect employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).

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📌 Service Appointment Coordinator (British Columbia)
🏢 Trotman Auto Group - Shared Services
📍 British Columbia