Description

Customer Experience Specialist

Compensation Range: 45,000-50,000

Schedule: Monday- Friday | 8:00am-5:00pm

Type: In-Office | Full Time

Location: Moncton, NB

Position Overview The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.

Key Responsibilities
Manage customer inquiries, service requests, and escalations.
Investigate issues, coordinate solutions, and ensure timely resolution.
Maintain proactive communication with customers regarding service updates and outcomes.
Monitor service performance and identify opportunities for improvement.
Collaborate with Operations, Dispatch, Billing, and other internal teams to support customer success.
Participate in root cause analysis and continuous improvement initiatives.




Maintain accurate records, documentation, and customer information.
Support knowledge sharing and onboarding of Customer Experience Associates as needed.

Qualifications
Strong customer service, communication, and problem-solving skills.
Excellent organizational skills with the ability to manage multiple priorities.
Robust attention to detail and ability to work in a rapid-paced setting.
Proficiency with Microsoft Office.
Experience with transportation or logistics software (e.g., TruckMate, Bringg) is considered an asset.
Previous customer service experience in transportation, logistics, or a related industry preferred.

Working Conditions
Fast-paced, team-oriented environment.
Regular interaction with customers and operational teams.
Opportunity to contribute to service and process improvement initiatives.

📌 Customer Experience Specialist Moncton (Canada)
🏢 Armour Transportation Systems
📍 Canada