Start Date: November 2026 (Negotiable)

Term: Part-Time | Potential for Full-Time

Compensation: $24-28/hour, based on experience

Competitive Extended Health Benefits

Paid Vacation

Occasional Paid Team Lunches

Discounted clinic services not covered by MSP

Professional development opportunities and internal growth opportunities

About Us
Westwood Medical Clinic is a growing multidisciplinary medical clinic committed to providing exceptional patient care in Richmond, BC. As our specialist services continue to expand, we are launching dedicated medical specialty programs.

We are looking for an experienced Lead Specialist Medical Office Assistant (MOA) who enjoys building systems, improving workflows, and helping establish a highly organized specialist practice from the ground up. This is an exciting opportunity for someone who wants to take ownership of operations rather than simply follow existing processes.

Position Summary
The Lead Specialist MOA will be responsible for supporting the day-to-day administrative operations of our specialists while helping design and implement efficient workflows for a growing specialist practice.

This role is ideal for an experienced specialist MOA who understands specialist office operations, enjoys problem-solving, and is comfortable creating new templates, processes, and workflows in collaboration with physicians and clinic leadership.

Schedule
Monday–Friday

Full-Time (40 hours/week)

Occasional flexibility may be required as specialist schedules evolve.

Key Responsibilities
Clinic Operations and Administrative Duties





Coordinate specialist consultations, follow-up appointments, implicit re-referrals, and referrals

Manage incoming referrals and ensure timely triage and scheduling

Prepare pre-consultation packages and organize specialist charts

Coordinate diagnostic testing, laboratory work, imaging, and specialist reports

Maintain accurate and organized electronic medical records

Manage specialist schedules and appointment optimization with implicit re-referrals. Ensure smooth patient flow throughout the day

Workflow Development & Leadership

Assist in developing new workflows for medical specialist services

Create and maintain EMR templates, forms, and standardized documentation

Identify workflow inefficiencies and recommend process improvements

Collaborate with physicians and management to optimize clinic operations

Help establish standard operating procedures (SOPs) for specialist services

Support onboarding and training of future administrative staff as the department grows

Qualifications
Required

Minimum 2 years of Medical Office Assistant (MOA) or related healthcare administrative experience, preferably in a specialist clinic setting





Minimum 1 year of experience using Plexia EMR

Fluent in English, both spoken and written

Experience with specialist referral triage, consultation scheduling, patient follow-up, and re-referrals

Strong understanding of specialist referral workflows and consultation processes

Excellent organizational skills and exceptional attention to detail

Strong verbal and written communication skills

Proven ability to prioritize and manage multiple competing tasks in a fast-paced healthcare setting

Ability to work independently while collaborating effectively with physicians and the broader clinical team

Preferred

Experience working directly with specialist physicians, particularly in Internal Medicine

Previous Lead MOA, Senior MOA, supervisory, or leadership experience

Experience creating or optimizing EMR templates, workflows, and clinic procedures

Familiarity with hospital-based specialist workflows, particularly within VCH, PHSA, or Fraser Health

ECG/Holter experience is an asset

Proficiency in Mandarin and Cantonese

We're Looking for a Candidate who:

Enjoys building rather than maintaining; motivated to solve operational challenges

Is comfortable creating workflows from scratch when no established process exists

Can anticipate problems before they occur

Takes initiative and ownership of their work

Communicates effectively with physicians, staff, and patients

Wants to play an important role in growing a up-to-date specialist practice

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📌 Lead Specialist Medical Office Assistant (British Columbia)
🏢 Westwood Medical
📍 British Columbia