Elevate your career with AppDirect as an Operations Specialist supporting strategic programs. Collaborate with partners, optimize operations, and utilize data to drive decisions. As a vital member of the Support Operations team, you will enhance daily operations by using your tech skills and data-savvy approach.

This role involves working closely with outsourced partners and internal teams to maintain high operational standards while driving efficiency in processes. You will monitor productivity, support program launches, and contribute to strategic planning aimed at revenue growth and cost reduction. Key Responsibilities:

- Collaborate with partners to ensure operational excellence
- Utilize Devs.ai to design efficiency tools




- Analyze data and present reports to stakeholders
- Support program launches from initiation to optimization
- Recommend resource management strategies for cost efficiency Requirements:
- 3-5 years in Service Delivery or Operations Management
- Proficiency in Excel and data analysis
- Experience with cloud applications and technical support
- Familiarity with KPIs related to customer service
- Bachelor's degree in a relevant field preferred Play a crucial role in enhancing service delivery and operational efficiency within AppDirect’s creative environment.

📌 Operations Specialist at AppDirect (Montreal)
🏢 AppHelp by AppDirect
📍 Montreal