Customer Service Associate GoodMorning.com Inc. Edmonton, Alberta, Canada
About this position
About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with cutting-edge new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!

About the role

Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once,



and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.

What you'll do

Knowing the GoodMorning product range well enough to answer questions and recommend the right fit

Handling customer conversations across phone, email, and live chat, from first message to resolution

Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked

Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims

Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution

Finding solutions that fit the customer's situation and keep them with the brand

Knowing how our products compare to competitors, and being able to make that case to a customer

Learning the internal systems and tools the role runs on

Keeping customer records and internal notes accurate as you go

Recognizing when an issue needs to move up, and escalating it

Using your appeasement authority within the limits set for the role

Following established processes, and flagging better ones when you spot them

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📌 Customer Service Associate (Alberta)
🏢 GoodMorning.com
📍 Alberta