We are looking for a Sales Catering Manager to fill a 12 month maternity leave role who will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan. This role will primarily focus on social, local and other catering business opportunities, and work closely with clients to ensure that events are executed smoothly and in accordance with all client expectations and specifications. This role is also eligible for a sales incentive plan.
What you'll do: Acts as the key point of contact with clients, facilitating and fostering strong working relationships ensuring all event details such as menus, room set-up, audio-visual and other needs will exceed client expectations
Develops new and existing social, local and other catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceeded
Analyzes local market trends and competitor activity to recommend strategies that will improve market share
Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
Participates in site inspections, client appointments, client events as needed to broaden market share
Follows up on internal/external inquiries related to the catering sales function
Works with the hotel's leadership team to establish and communicate transparent objectives, targets, and operational quality standards for the team




Is visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concerns
Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
Resolves issues and identifies when to escape them
Maintains health and safety standards and complies with all regulations
Other duties as required
What you bring: Secondary school diploma
4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing role
Advanced level in the use of MS Office
Professional appearance and attitude
Excellent interpersonal skills to develop and maintain relationships with new and long-standing clients
Excellent customer service, phone manner, communication, presentation and conflict resolution skills
Proven ability to sell, develop solid working relationships and meet set sales/performance targets
Ability to multi-task and meet multiple deadlines
Experience dealing with fast-paced customer service-oriented environments
Demonstrated knowledge of the local area and target customer market segments
Exemplifies Coast's core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays

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📌 Sales Catering Manager Mat Leave 12 month contract (Alberta)
🏢 Coast Hotels
📍 Alberta