Join a energetic team as an End User IT Support Analyst ensuring 24/7 service reliability. Bring your expertise in desktop support and enhance user experience across the organization.

As an End User IT Support Analyst, you will provide essential operational support and conduct preventive maintenance for end-user computing environments. Your role involves troubleshooting incidents and managing vulnerabilities effectively. With guest VIP stakeholders, you'll prioritize requests while delivering exceptional service and assistance throughout various projects and initiatives.

Key Responsibilities:
• Provide technical support for end-user computing services
• Investigate and resolve system incidents promptly
• Maintain proactive communication with VIP stakeholders




• Support installations, configurations, and testing of hardware
• Manage workstation security and compliance effectively

Requirements:
• Diploma or degree in IT or Computer Science
• Minimum three years in end-user or desktop support
• Solid phone and remote support experience
• Proficiency in macOS and Microsoft technologies
• Strong communication skills in French and English

Utilize your technical skills and customer service acumen to elevate the end-user support experience in this critical role.
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📌 End User IT Support Analyst Role (Quebec City)
🏢 Dollarama
📍 Quebec City