Assent seeks an organized Customer Success Manager to enhance customer journeys in a hybrid work model. Excel in project management and client relationship building to drive program success.

In this one-year contract role, you will oversee customer health metrics and retention, developing lasting relationships with clients. Your focus will be on executing compliance programs and managing client accounts effectively, ensuring exceptional service and satisfaction during their lifecycle journey.

Key Responsibilities:
• Develop trusted relationships with customers throughout their lifecycle
• Manage client account value and economic growth
• Conduct strategic planning sessions and program reviews




• Identify client goals and success metrics for implementation
• Coordinate user permissions in the Assent platform

Requirements:
• Minimum of 3 years in customer success or project management
• Excellent oral and written communication skills in English
• Strong skills in Microsoft Excel for data management
• Solid interpersonal skills for diverse stakeholder engagement
• Experience in SaaS or Skilled Services organizations

Excel in enhancing customer relationships and driving value as a Customer Success Manager with Assent.
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📌 Customer Success Manager at Assent (Quebec City)
🏢 Assent
📍 Quebec City