Elevate customer retention and growth as an Account Manager with PagerDuty in Toronto. Leverage your SaaS expertise and relationship-building skills to maximize value for clients.

PagerDuty seeks a proactive Account Manager to engage with a portfolio of SaaS customers. This role involves driving product adoption, managing renewals, and uncovering opportunities for expansion, ensuring that clients achieve the full potential of PagerDuty’s platform. You will work closely with cross-functional teams to foster exceptional customer experiences.

Key Responsibilities:
• Manage customer portfolio for retention and value realization
• Develop account plans to drive renewals and mitigate churn
• Negotiate renewal proposals and contract structures




• Monitor customer health using analytics and insights
• Collaborate with various teams to streamline processes

Requirements:
• 7+ years in customer-facing roles, preferably in Account Management
• 4+ years managing renewals in a SaaS environment
• Knowledge of Salesforce, Gainsight, Tableau, or Looker
• Bachelor’s degree or equivalent experience
• Solid data-driven customer management skills

Deliver exceptional customer insights and sales growth through relationship management at PagerDuty in Toronto.
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📌 Account Manager at PagerDuty (Ontario)
🏢 PagerDuty
📍 Ontario