Who We Are SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.
We’re Hiring! Temp Quality & Training Specialist
Toronto/Montreal ON
www.socan.com
POSITION TYPE: Contract, Full-Time
PAYBAND RANGE: $61,200 - $76,500
REASON FOR HIRING: New Role
WORK MODEL: Hybrid
LANGUAGE: English, French is an asset
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.
WHY WORK WITH US Make a difference by supporting and collaborating with a vibrant and creative community
Enjoy many options for workplace flexibility and work-life balance
Get involved in the rapidly changing creative space
Advocate for and empower the creative community
Together, we’ll help music creators earn more income and make a living
What We Offer 35-hour workweek schedule (possible adaptable work options i.e., 4-day work week (position based)
Access to SOCAN fitness facility
Inclusive and collaborative working environment
About The Role The role of Quality and Training Specialist is responsible for developing and maintaining quality standards throughout operational teams.



Part of this role will be to support developing system requirements for improvements and process changes that include quality controls. They will be expected to take the lead in user testing of system changes and improvements. The Quality and Training Specialist will also track and provide feedback regarding quality metrics to Team Leads and Process Stream Managers within the operational teams in Royalty Operations, Royalty Collections and Royalty Services teams. Training and onboarding of new hires as well as training staff on existing and new processes will also be under the purview of this role. The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking members/client
What You’ll Do / Key Responsibilities Preparation and implementation quality metrics and controls within the operational teams
Routine monitoring and reporting of quality metrics and controls within the operational processes and providing feedback on those (progress, potential areas of improvement) to Team Leads and Process Stream Managers across departments
Review and verification of high earning works in preparation of each Distribution (Domestic & Foreign)
Create and maintain content for resource materials and training documentation including supporting materials such as Standard Operational Procedural documents.
Create and maintain training schedules including planning and designing training sessions for both virtual and in-person training as required
Support and conduct Training sessions virtually or in-person as needed
Training and quality monitoring of both internal staff and external vendors supporting the operational processes
Assist in development of requirements on process and system improvements/changes, including ensuring quality controls are in place in processes
Liaise with internal stakeholders as needed for any troubleshooting or problem solving within specific teams
Preparation of test cases for quality and user testing




Lead system testing for operational teams
Other duties as required
What You Will Bring / Qualifications & Experience Experience with process quality management and training
Previous experience with documentation of processes and training material
Customer service / care experience
Design thinking skills
Advanced Microsoft Office Suite
Previous experience working with vendors is an asset
University degree or college degree is an asset
Music industry experience is an asset
COMPETENCIES Business writing skills
Excellent communication skills
Adaptability and problem solving
Customer-centric thinker
Strong analytical and trouble shooting skills
Ability to multitask, work under pressure and adapt to change
Proactive
Customer-centric thinker
Detail oriented
Team player
Self-motivated
ACCESSIBILITY & ACCOMMODATION SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at [email protected] and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.
EQUAL EMPLOYMENT OPPORTUNITY SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply
To learn more about SOCAN, go to www.socan.com . You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).

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📌 Temp Quality & Training Specialist (Ontario)
🏢 SOCAN
📍 Ontario