Elevate guest experiences as a Guest Services Manager with our hotel group. You will lead front desk operations while enhancing hospitality and driving team development.

As the Guest Services Manager, you'll oversee all Guest Service and Revenue Management activities, ensuring a welcoming environment for guests. Your role demands strong leadership, exceptional guest service skills, and comprehensive knowledge of hotel operations. You'll be responsible for maintaining the highest hospitality standards while managing room rates and promotions efficiently.

Key Responsibilities:
• Welcome and assist all guests professionally and courteously
• Manage daily operations adhering to standard procedures




• Resolve guest concerns swiftly while ensuring satisfaction
• Analyze and forecast weekly revenue reports
• Recruit, train, and motivate front desk staff effectively

Requirements:
• Previous Front Office management experience
• Robust leadership and communication skills
• Proficiency with hotel Property Management Systems
• Proven problem-solving and guest service abilities
• Ability to multitask and work under pressure

Lead exceptional front desk service while enhancing guest satisfaction and team engagement.
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📌 Guest Services Manager at Hotel Group (British Columbia)
🏢 Days Hospitality
📍 British Columbia