Join Teleperformance as a Contact Center Operations Manager and lead a talented team. Drive operational success and customer satisfaction through effective management and cutting-edge strategies.
In this role, you will oversee day-to-day activities of the contact center while ensuring compliance with company standards. Responsibilities include strategic planning, financial oversight, and developing a high-performing team. You will play a crucial role in executing policies aimed at improving client relationships and service efficiency.
Key Responsibilities:
• Manage daily performance and operations
• Develop and analyze financial reports and budgets
• Ensure compliance with key performance metrics
• Audit procedures to enhance efficiency




• Mentor and develop Assistant Managers in your team
Requirements:
• Minimum 3 years in management within contact centers
• Bachelor’s degree or related experience
• Solid problem-solving and cutting-edge thinking skills
• Proven leadership ability in dynamic environments
• Familiarity with technology relevant to the contact center industry
Utilize your management expertise at Teleperformance to create impactful experiences for both clients and employees.
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📌 Contact Center Operations Manager Role Toronto
🏢 Teleperformance Spain
📍 Toronto