Shape customer service excellence as an Operations Supervisor at Teleperformance in Yonge-Eglinton, Toronto. Lead and inspire your team to meet operational and satisfaction goals.This onsite position focuses on managing day-to-day team performance. You will be directly responsible for customer metrics and developing a performance-driven culture. Monitor individual and team adherence to SLAs, provide in-depth feedback, and implement performance improvement strategies to enhance team capabilities.Key Responsibilities:
Directly manage and coach team performance
Track and report on customer satisfaction and quality metrics
Oversee compliance with SLAs and attendance standards
Facilitate pre-shift briefings and team updates
Identify and rectify performance gaps through auditsRequirements:
Experience in a supervisory role within customer service
Robust analytical and communication skills
Proven track record in performance management
Ability to manage stress and adapt to evolving needs
Commitment to driving employee success and developmentJoin Teleperformance and play a crucial role in enhancing the customer experience in Toronto.#J-18808-Ljbffr

📌 Team Performance Supervisor At Teleperformance Toronto
🏢 TP Canada
📍 Toronto