Act as lead and main contact for the 9-8-8 Training and Education program

Provide leadership and administrative oversight for 9-8-8 Training and Education

Oversee funder deliverables, program operations, and budget

Collaborate with internal stakeholders including quality assurance, clinical leadership, partnerships and strategy, communications and marketing, and research and evaluation teams

Maintain relationships with external stakeholder networks across Canada

Monitor the needs and priorities of responders, supervisors, and the broader 9-8-8 service

Provide regular reporting to CAMH leadership and through funder reporting processes

Represent the program at internal and national tables and committees and provide leadership to program committees

Respond to emerging issues and conduct risk assessments and mitigation planning

Identify process improvement opportunities and streamline workflows

Embed evaluation activities to support quality assurance and continuous improvement

Lead the end-to-end education cycle from needs assessment through training development, evaluation, and quality improvement

Align education content and delivery with best-practice standards and CAMH Education principles

Develop briefing notes, presentations, and ad hoc materials

Oversee program staff, recruitment, onboarding, development, workload, performance, and day-to-day responsibilities

Assess staffing and material needs and allocate resources efficiently

Define roles and ensure compliance with HR policies and collective agreements

Foster a positive, diverse, and collaborative workplace culture

Provide performance feedback and coaching

Prepare programmatic reports for funders and leadership

Oversee network adherence to Training and Education requirements in relevant agreements and contracts

Requirements

Relevant bachelor’s degree (e.g. health,



health administration, education and training, social work) required

Master’s degree preferred

At least 5 years progressive leadership experience in the relevant program, or experience in the field of mental health and addiction required

1–3 years of project and/or people management experience is an asset

Experience managing staff in a unionized environment is an asset

Experience with quality improvement initiatives

Familiarity with the mental health and healthcare sector across Canada

Knowledge and experience with crisis lines and/or suicide prevention is an asset

Demonstrated efforts to develop leadership competencies

Strong relationship management and interest holder relationship skills and experience

Ability to engage feedback and incorporate it into intricate strategic initiatives and decisions

Strong communication skills and ability to facilitate complex conversations

Proven analytical, organizational, conceptual, and decision-making skills reflecting sound judgement

Experience in a training and education program is an asset

Experience integrating equity and inclusion principles into education and training program design and delivery is an asset

Ability to interpret research and evaluation findings and incorporate them into training and education in a practical way

Knowledge of LMS (learning management systems) is an asset

Strong knowledge translation skills

Ability to remain effective in a energetic,



fast-paced environment while monitoring personal and team-level deliverables

Proven excellent written and verbal communication skills

Experience working within regulatory guidelines

Demonstrated time management skills, ability to multitask, produce high-quality accurate work, meet deadlines, adapt to changing priorities, and remain solution-focused

Detail-oriented with ability to exercise initiative and good judgment and work independently

Bilingualism (French/English) and/or proficiency in a second language is an asset

Hybrid work environment with up to 3 days in office mandatory (subject to change)

Occasional evening and weekend work may be required

Core Competencies

Demonstrates extensive leadership and administrative oversight in training and education programs, with a strong focus on quality improvement, stakeholder engagement, and compliance within the mental health and healthcare sector. Proven ability to manage staff, develop training content, and foster a cooperative workplace culture while aligning with best-practice standards.

Highest-signal resume keywords

Leadership Experience

Quality Improvement Initiatives

Crisis Line Knowledge

Training Program Management

Bilingualism (French/English)

ATS Optimization Keywords

Hard Skills

Program Operations Management

Budget Oversight

Needs Assessment

Training Development

Evaluation Activities

Performance Management

Analytical Skills

Decision-Making Skills

Knowledge Translation

Regulatory Compliance

Soft Skills

Relationship Management

Communication Skills

Organizational Skills

Time Management

Problem-Solving Skills

Industry Keywords

Mental Health

Addiction

Crisis Prevention

Stakeholder Engagement

Equity and Inclusion Principles

Tools & Technologies

Learning Management Systems (LMS)

📌 Program Manager – Education & Training (Winnipeg)
🏢 Jobtailor
📍 Winnipeg