Western Kia | Service Manager | Opened on 09/10/2026 | Pay rate: $1-1 per hour
Service Manager
Western Kia is looking for an experienced Service Manager who knows that a strong service department starts with a robust team.
We’re looking for someone who can lead with integrity, set clear expectations, support their people, and create an environment where employees feel respected and customers feel looked after.
If you have at least two years of automotive service leadership experience , understand the day-to-day realities of a busy service department, and enjoy helping both people and processes improve, we’d like to hear from you.
What You’ll Do
As Service Manager, you’ll take ownership of the overall performance of the Service Department while working closely with your team every day.
You will:
Lead, coach, schedule, and support the service team
Build a positive, accountable, and respectful work environment
Monitor productivity, customer satisfaction, department performance, and profitability
Set clear goals and work with the team to achieve monthly targets
Support technicians and Service Advisors with problem-solving and challenging situations
Help ensure repairs are completed properly and meet dealership and manufacturer standards
Step in when needed to resolve customer concerns professionally and fairly
Ensure repair orders and service documentation are accurate and complete
Oversee warranty administration, service tools, equipment, and department resources
Maintain strong working relationships with Parts, Sales, manufacturers, and vendors
Ensure dealership safety procedures and workplace reporting requirements are followed
Look for opportunities to improve how the department operates and how customers are served
What We’re Looking For




We’re interested in someone who brings both automotive knowledge and strong people leadership .
Ideally, you will have:
At least two years of automotive service leadership experience
Previous experience as a Service Manager, Assistant Service Manager, Shop Foreman, Fixed Operations leader, or similar automotive leadership role
Robust automotive mechanical and technical knowledge
Experience coaching, developing, and holding employees accountable
Strong communication and interpersonal skills
The ability to remain professional and solution-focused in difficult customer situations
Strong organizational and decision-making skills
A results-focused approach and willingness to take ownership of department performance
Experience with dealership management systems, CRM software, and Microsoft Office
A valid provincial driver’s licence and clean driving record
Automotive trade certification, formal automotive training, and Kia or other manufacturer-specific experience are considered assets.
Why Western Kia?
A Service Manager has a major impact on both the customer experience and the employee experience. That’s why we’re looking for more than someone who can manage work orders and monthly numbers.
We want a leader who will develop people, build trust, set standards, and create a service department people are proud to be part of.
Western Kia is part of the Western Group of Companies , a Newfoundland and Labrador organization that believes in treating people well, supporting our leaders, and building teams for the long term.
What We Offer
Competitive compensation based on experience
Performance-based bonus prospect
Health and dental advantages
Life insurance
Employee and Family Assistance Program
Employee RRSP program
Employee discount program
Professional growth and development opportunities

#J-18808-Ljbffr

📌 Service Manager, Western Kia (Newfoundland and Labrador)
🏢 Formulafordlincoln
📍 Newfoundland and Labrador