As an Account Manager, Lease & Rental, you will exceed budget goals and grow your department though providing exceptional front-line customer service for clients requiring rentals and who have general rental and lease inquiries. You will follow prospective customer leads, effectively determine customer’s needs, and match our products’ features and benefits to those needs. This Account Manager role ensures the lease and rental experience produces profitable results for the company while developing long-term customer relationships with potential for additional sales across all divisions; controls Company costs through effective check-in/check-out procedures and related administration
Responsibilities
Leasing Duties:
Performs full cycle Leasing sales process:
Cold calling prospective customers & following up on leads
preparing quotes
advising existing customers on suitable products, answering inquiries and arranging for customization of orders
Managing existing accounts
Closing deals by negotiating terms, gaining approval and preparing contracts & explaining all documents and conditions.
Rental Duties:
Processes customer rental requests and performs related administration, such as quoting rates and unit availability, preparing contracts, updating registration and preparing invoices.
Performs daily yard check of units and communicates with other branches and departments; creates damage estimates occurred to unit and provides to customer.
Contacts established and potential new customers to increase rental sales.
Ensures unit is prepared for delivery.
Other duties as assigned, such as after-hours calls, mediation with service and accounting depts.
Ideal Qualifications:
3 to 5 years front-line customer service and sales experience preferred
3+ years in the truck & trailer (or related)
industry preferred
Experience in “full-service” commercial lease sales preferred
Understanding of heavy-duty trucks & trailers and their applications preferred
Understanding of fleet maintenance practices an asset
Valid Driver’s License and own vehicle; Class 3 License an asset
Sales/ Business Administration education an asset
Customer service and sales focused
Ability to prospect and cold-call new customers and up-sell products
Easily builds rapport and relationships with people at all levels
Strong negotiation, listening, and closing skills
Shows initiative and ability to work independently
Regularly sets / meets priorities and long term goals
Attentive to detail, shows accuracy in work
Proficiency in MS Word/Excel/PPT/Outlook
Ability to complete ongoing product sales training
Ability to learn in-house business programs; Karmak knowledge is an asset
Ability to work outdoors while conducting vehicle checks
Other:
Available for occasional after-hours phone calls
Why choose Maxim?
A market-competitive salary and benefit program
Yearly incentive program
Opportunities for advancement
Robust team environment
Support of a national company
More about us:
We provide quality transportation equipment, parts, and service to our customers.Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal.We are proud to be a Canadian company with almost 450 employees in business for over 40 years.
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