- Provide administrative and system support and reporting for the 9-8-8 Service & Operations portfolio
- Maintain and continuously improve trackers and databases, including data entry and data validation
- Generate reports
- Participate in special projects and initiatives to enhance the 9-8-8 service
- Coordinate meetings, events and presentations, including scheduling, materials preparation, screen-sharing and minute-taking
- Support and participate in risk management, safety and quality improvement activities
- Collaborate across 9-8-8 and CAMH departments to support program and operational needs
- Serve as the first point of contact for inquiries about the 9-8-8 service, providing timely communication and appropriate triage

Requirements

- Bachelor’s Degree in Psychology, Social Science or health related field
- Two (2) years of related experience
- Experience in mental health and/or academic setting is an asset
- Proficiency with word processing, Outlook, Microsoft Office (Word, Excel, PowerPoint)
- Ability to learn new computer software systems
- Familiarity with CRM systems (e.g. Oracle) would be an asset
- Excellent interpersonal, written and verbal communication skills
- Excellent organization skills
- Ability to work effectively in a rapid-paced dynamic team setting with minimal supervision
- Sound analytical and problem-solving skills
- Sound judgment and ability to interpret and apply policies and procedures
- Detail-oriented, versatile,



adaptable and customer-service oriented
- Ability to work with individuals of diverse ethno racial and cultural backgrounds
- Bilingualism (French/English) is an asset
- Must comply with applicable regulatory and legislative requirements

Core Competencies

Demonstrates strong administrative and system support capabilities, with proficiency in Microsoft Office and CRM systems. Possesses excellent communication, organization, and analytical skills, essential for enhancing the 9-8-8 service and collaborating across departments.

Highest-signal resume keywords

- Bachelor’s Degree In Psychology
- Two Years Of Related Experience
- Proficiency With Microsoft Office
- Excellent Interpersonal Communication Skills
- Bilingualism (French/English)

Hard Skills

- Data Entry
- Data Validation
- Report Generation
- Risk Management
- Analytical Skills
- Problem-Solving Skills
- Policy Interpretation
- Detail-Oriented
- Customer-Service Orientation
- Ability To Learn New Software

Soft Skills

- Excellent Organization Skills
- Ability To Work In A Fast-Paced Environment
- Flexibility
- Adaptability

Industry Keywords

- Mental Health
- Academic Setting
- Diverse Ethno Racial Backgrounds
- Regulatory Compliance
- Quality Improvement

Tools & Technologies

- Microsoft Office
- Outlook
- Word Processing
- CRM Systems
- Oracle

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📌 Information Specialist (Toronto)
🏢 Jobtailor
📍 Toronto