HMMS

Healthcare Materials Management - London, ON

Temporary Full Time

Salary Range: $29.76 - $35.00 /hour

This is a temporary assignment anticipated to extend to October 1, 2027, subject to the availability of work

HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern Ontario.

As a full-service supply chain organization, HMMS interacts with thousands of suppliers to provide an item catalogue of over 90,000 active items; notably ~5,000 that are stocked in our warehouse. Learn more about HMMS through this short online video.

https://www.youtube.com/watch?app=desktop&v;=uhi8PSwKTOI

The primary purpose of this role is to ensure consistent and timely messaging in response to customer inquiries related to all of the services HMMS provides. This involves responding to customer requests or redirecting to the appropriate HMMS area for handling within Customer Relations Management (CRM) system. Additional responsibilities include placing orders on behalf of strategic customers including Renal Home Patients and will be the first point of contact for HMMS customers on behalf of HMMS.

The 3 main areas of responsibility for this role are:

Generate Requisitions for identified customers

Renal Home Patients

Renal Satellites

HMR customers

HMMS operations

Requisition updates





Returns for all customers

Req Approval for Overrides

Resolving Customer Requests

Review and assign all customer inquiries/requests/concerns within the Customer Relations Management (CRM) system.

Apply job aides and follow standard operating procedures when responding to customers

Answer centralized phone, jabber, email and redirect appropriately Ensure Customer has confidence the loop will be closed

Requires general knowledge of all areas

Measuring Customer Satisfaction

Productivity KPI tracking (manual and technology logging of issues)

Conduct Periodic Customer Surveys

Essential Qualifications

Post-secondary education (Health or Business-related diploma or degree).

3 years? experience working in customer service

Knowledge of a Safety Culture in a Health Care Setting in compliance with the Occupational Health & Safety Act (OHSA)

Computer skills including word processing, spreadsheets, presentation (Power Point), e-mail, Data Entry, Cerner, and relevant software

Attention to detail

Ability to prioritize

Communication skills, both verbal and written

Ability to manage multiple priorities and deadlines

Ability to have difficult conversations

Ability to work independently

Preferred Qualifications

Proficiency in French would be an asset

Immunization Requirements

Provide vaccination records or proof of immunity against measles, mumps rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.

Provide documentation of the Tuberculosis skin testing

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📌 Customer Service Representative, HMMS (Ontario)
🏢 St. Joseph's Health Care London
📍 Ontario