Enhance customer service at CPA Canada as a Senior Specialist in CX Operations and Enablement. Focus on digital enhancements and measurable improvements in customer support.

This hands-on role targets the modernization of CPA Canada’s customer service experience. You will identify service pain points and customer needs to streamline processes and improve self-service options. The role also involves collaborating across departments to deliver actionable solutions that enhance customer satisfaction and operational efficiency.

Key Responsibilities:
• Develop reporting and insights for customer demand and service performance
• Identify digital opportunities to improve service efficiency
• Document business requirements and current-future processes




• Enhance self-service and automation capabilities for better CX
• Partner with teams to implement and measure digital solutions

Requirements:
• Minimum 5 years in customer operations or process improvement
• Experience in analytics and reporting for customer insights
• Knowledge of automation and digital service delivery concepts
• Solid problem-solving and stakeholder management skills
• Proficiency with CRMs and data visualization tools

Make impactful changes in customer experience by leveraging your skills in operational enhancements and customer-centric initiatives.
#J-18808-Ljbffr

📌 Customer Experience Operations Specialist (British Columbia)
🏢 Chartered Professional Accountants of Canada (CPA Canada)
📍 British Columbia