Build your career with one of Vancouver Island's leading Honda dealerships.

The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Primary Duties and Responsibilities:

Efficiently help customers (internal and external) with the highest level of service

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Process warranty claims with Honda Canada and or insurance company

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

To service all allocated sales inquiries in a prompt and effective fashion

Prepare a detailed and accurate estimate on the cost of labour and parts





Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

Communicate effectively with service technicians, parts advisors and management regarding conditions and status of customer vehicles

Qualifications:

Previous Two (2) years of experience in an Automotive Service Advisor role

A proven track of success in automotive industry

Excellent interpersonal and relationship-building skills

Excellent written and oral communication skills

Excellent customer service skills with the desire to exceed expectations

Ability to effectively respond to and meet the needs of a diverse client base

PBS software experience preferred

Valid Class 5 driver's license with a clean driver’s abstract

As part of Nanaimo Honda's culture and vision, we believe success comes from excellent people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential.

Industry leading compensation package $60,000-$120,000/YR and extensive health coverage, dental, drugs and vision coverages, company RRSP program

The ability to grow within an expanding dealership

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📌 Service Advisor (British Columbia)
🏢 Nanaimo Honda
📍 British Columbia