Telework Eligible: Yes
Working Title: Provider Resource Center Representative
Job Class: Minnesota Health Insurance Programs Representative 1
Agency: Human Services Dept
Job ID: 96340
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 09/01/2026
Closing Date: 09/10/2026
Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
Division/Unit: DHS-Central Office / HCA MPPS PR PCC Physician
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $24.84 - $34.84 / hourly; $51,865 - $72,745 / annually
Classified Status: Classified
Bargaining Unit/Union: 207 - Technical/AFSCME
Work Area: (Required for AFSCME)
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Responsibilities Multi-tasking and analytical skills using multiple computer systems and applications open on the desktop to retrieve information from all sources to complete the call
Answering questions from enrolled providers and prospective providers regarding a wide variety of topics including benefits, coverage, claims, authorizations, enrollment and eligibility
Analyze, investigate, triage, resolve or assist in the resolution of the callers concerns, highly complex issues or provide additional resources, referrals or support, within given parameters
Balance the need to expeditiously service a continuous flow of customers with a focus of ensuring quality service, excellent customer service and relaying accurate, detailed, relevant information
Develop and maintain ongoing working relationships with provider groups, their billing practices, medical services/procedures, pharmaceuticals and claims processing cycles
Become versed in and able to apply policy, procedures, coding and forms used in association with provider types and transactions
Instruct providers on procedures, forms and codes used in association with MMIS and MN–ITS systems
Provide step by step procedures with sensitivity to individual learning differences and instruct callers through processes
Ability to maintain confidentiality regarding provider information
The incumbent must be able to perform the essential functions of the job, with or without reasonable accommodation.
Minimum Qualifications This posting may be used to fill multiple vacancies**
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**




Two years of customer service experience
One year of experience in a high volume, deadline driven and accuracy-focused call center setting answering phone calls and meeting performance and production standards
Ability to administer policies, procedures, and systems used to make eligibility determinations
Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills
Strong customer service skills and effective oral and written communication
Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.
Quickly adapt to changing policies and procedures
Ability to work within a high volume, deadline-orientated, and accuracy-focused program where performance and production standards must be met
Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance
Preferred Qualifications Experience involving decision-making and customer service responsibility within a complex policy environment (e.g. applying eligibility, insurance, health care, or service industry policy while dealing with a high volume customer base)
Experience with the Medical Management Information System (MMIS) payment and eligibility system
Experience with health care billing
Experience with electronic data interchange (EDI)
Experience working in a health care call center
Experience with Minnesota Health Care Programs (MHCP) claims
Familiarity with medical terminology
Variety of experiences working effectively with others from different backgrounds and/or cultures
Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
This Position Requires Successful Completion Of The Following It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check
Reference check
Fingerprinting check (MNJIS/CJIS)
Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3 business days from the start of employment; and successfully obtain/retain CJIS certification annually.
Contact If you have questions about the position, contact Dawn Scott at [email protected]. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to JaKeya Spencer at [email protected]. If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at (phone hidden) or [email protected] for assistance.
About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.




Working together to improve the state we love. What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support To Help You Reach Your Career Goals Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

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📌 Provider Resource Center Representative / MN Health Insurance Program Representative 1 (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick