Elevate customer satisfaction as a Customer Success Manager at SPS Commerce in a hybrid work setting. You’ll manage a 200+ CPG brand portfolio, driving impactful engagement and scalable processes.
SPS Commerce is seeking a Customer Success Manager to enhance the Emerging Market segment. This role combines account management with the use of modern tools like Claude AI to streamline communications and monitor key performance indicators. Your focus will be on customer retention and strategic initiatives to foster high-impact operations in this growing segment.
Key Responsibilities:
• Manage over 200 CPG brand accounts efficiently
• Execute onboarding and success planning processes
• Monitor account health and identify at-risk customers
• Implement campaigns to enhance product utilization
• Contribute customer insights to Go-To-Market strategies
Requirements:
• High school diploma; Bachelor's preferred
• 1-2 years in customer-facing roles
• Familiarity with SaaS business models
• Robust communication skills for diverse audiences
• Proficiency in CRM systems and data analysis
Drive success through technology and customer engagement while expanding your skills at SPS Commerce.
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