Enterprise AI Enablement and Adoption Lead the enterprise AI enablement strategy and roadmap, translating EQB priorities into practical adoption, readiness and change plans for employees, developers and leaders.

Establish scalable learning pathways, role-based guidance, reusable enablement patterns, communities of practice, champion networks, communications and engagement mechanisms that build AI fluency and responsible use.

Partner with business and Technology leaders to identify adoption barriers, prepare teams for new AI-enabled ways of working and embed approved capabilities into day-to-day workflows.

Define the end-to-end enablement experience - from discovery and intake through onboarding, learning, support, adoption and continuous improvement - using user feedback and service data to improve outcomes.

Measure adoption quality, user experience, productivity and value realization; distinguish meaningful, sustained use from access or activity alone and provide transparent reporting to senior stakeholders. AI Platform Strategy, Stewardship and Operations Own enterprise stewardship and the service operating model for EQBs evolving portfolio of approved AI platforms and tools, including productivity copilots, developer copilots, cloud AI services, agentic AI frameworks and approved commercial solutions.

Set platform roadmaps and service expectations in partnership with AI Architecture and AI Engineering, balancing enterprise reuse, user needs, resilience, security, control requirements, vendor direction and total cost of ownership.

Oversee platform onboarding, environment readiness, identity and access processes, service catalogue entries, support pathways, incident and problem management, change and release coordination, knowledge management, capacity and continuity planning.

Establish operational telemetry, observability, service-health reporting and escalation practices covering availability, performance, usage, cost, reliability and - in partnership with accountable teams - quality and safety signals for production AI services.

Lead platform and tool lifecycle management, including intake, fit-for-purpose assessment, onboarding readiness, controlled change, rationalization, renewal coordination and retirement, while maintaining clear ownership and supportability.

Coordinate AI-focused vendor relationships, service reviews, licensing and consumption management, and platform Fin

Ops.

Partner with Procurement, Finance and third-party risk functions where their formal accountabilities apply.

Maintain sufficient breadth across platforms such as Microsoft 365 Copilot, Microsoft Foundry, Git

Hub Copilot, Google Cloud AI services, approved third-party tools and agentic frameworks to lead specialists and keep the portfolio current without creating a fixed product inventory.

Responsible and Secure Scaling Embed governance, security, privacy, legal, risk and architecture requirements into platform onboarding, access, service operations and enablement journeys in partnership with the accountable control and assurance functions.

Operationalize approved responsible AI requirements and platform controls; maintain evidence, service documentation, runbooks, inventories and issue-management practices needed for effective oversight and auditability.

Ensure new or materially changed platforms and tools follow applicable review, approval and lifecycle processes before enterprise use; escalate unresolved risk, service or ownership issues through the appropriate forums.





Coordinate production-readiness expectations for AI services - including monitoring, support, rollback, continuity, cost visibility and human-oversight needs - without assuming ownership for solution engineering, architecture approval or governance policy.

Enterprise AI Operating Model and Partnerships Lead an integrated operating rhythm across AI Enablement & Platforms, AI Engineering, AI Architecture and Data & AI Governance, with clear decision rights, hand-offs, service expectations, prioritization and escalation paths. AI Enablement & Platforms owns platform stewardship, operations, access, adoption, readiness, support and the enablement experience. AI Engineering owns the engineering and delivery of reusable AI capabilities, solutions, agents and implementation patterns. AI Architecture owns target-state architecture, standards, technology direction and architectural assurance.

Data & AI Governance owns governance frameworks, policies, controls, oversight and responsible AI requirements.

Partner with business and Technology leads across EQBs lines of business and corporate functions so domain priorities, adoption needs and value outcomes inform enterprise platform and enablement roadmaps.

Influence enterprise priorities and investment choices through evidence on demand, operational health, adoption, risk, cost, duplication and realized value.

Let''s Talk About You! Relevant post-secondary education in technology, business, engineering, data/AI or a related field. 10-15 years experience with significant progressive leadership experience in enterprise technology, AI, digital platforms, service management, enablement or transformation, including experience leading leaders and influencing senior executives in a complex matrix organization.

Demonstrated experience establishing or scaling enterprise platforms and services, with practical knowledge of onboarding, access, support models, reliability, observability, incident/problem management, lifecycle management, vendor coordination and cost management.

Strong understanding of generative and agentic AI, enterprise copilots, cloud AI platforms, AI service management, model and tool lifecycle considerations, and the operational implications of moving AI capabilities into sustained use.

Experience driving enterprise adoption through change management, communications, learning pathways, communities of practice, stakeholder engagement and measurable user outcomes.

Working knowledge of responsible AI, cybersecurity, privacy, third-party risk, technology risk, regulatory expectations and control environments relevant to a Canadian financial institution.

Proven ability to define operating models, clarify decision rights, build cross-functional partnerships and manage outcomes across architecture, engineering, governance, infrastructure, risk and business teams.

Commercial and financial acumen to guide vendor relationships, licensing, consumption, platform Fin

Ops, prioritization and value-realization decisions.

Strong executive communication, judgment and analytical skills, with the ability to translate complex platform, risk and adoption issues into clear choices and actions.





Sufficient technical fluency to set direction, challenge recommendations and lead specialists; hands-on software or model engineering expertise is not required.

Core Competencies Enterprise leadership and influence aligns diverse stakeholders around clear outcomes, decisions and accountabilities.

Enablement mindset removes friction and equips people to use approved AI capabilities confidently, safely and effectively.

Platform stewardship and operational excellence treats AI platforms as enduring enterprise services, with disciplined reliability, supportability and lifecycle management.

Responsible judgment balances speed, value, customer and employee experience, security, privacy, risk and regulatory obligations.

Strategic and systems thinking connects platform, operating-model, talent, governance and adoption choices across the enterprise.

Value orientation uses evidence to prioritize, rationalize investment and demonstrate productivity, operational and business outcomes.

Clear communication and stakeholder empathy makes complex issues understandable, listens actively and builds trust across technical and non-technical audiences.

Learning agility and humility remains current as AI markets and tools evolve, invites challenge and adjusts direction when evidence changes.

Accountability and urgency acts decisively, escalates transparently and follows through on commitments without compromising controls.

What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Professional development and comprehensive Career Development program A fulfilling opportunity to join one of the top Fin

Techs and help create a new kind of banking experience The incumbent will be working hybrid and in office time will be spent working from EQ Banks additional office space located at 2200-25 Ontario Street, Toronto, ON .

Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible workplace where every employee feels valued, respected, and supported.

We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences, identities, and perspectives.

Were equally committed to supporting your growth, both professionally and personally.

We provide a barrierfree recruitment process and work environment.

If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position.

All AI-enabled outputs are reviewed and validated by our talent team.

All candidates considered for hire must successfully complete a criminal background check and credit check.

While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role. EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country''s seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada''s Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit and .

📌 Senior Director, AI Enablement & Platforms (Toronto)
🏢 Equitable Bank
📍 Toronto