About Us Good

Morning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands.

Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America.

And weve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals.

If youre hungry to disrupt stale consumer industries with cutting-edge new brands and products of exceptional value that customers love, then Good

Morning.com is the place for you! About the role Customer Service Associates are Good

Morning''s customer-facing voice and the front line for solving customer problems.

You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked.

You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesnt want to hear.

It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.

What you''ll do Knowing the Good

Morning product range well enough to answer questions and recommend the right fit Handling customer conversations across phone, email, and live chat,



from first message to resolution Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution Finding solutions that fit the customer''s situation and keep them with the brand Knowing how our products compare to competitors, and being able to make that case to a customer Learning the internal systems and tools the role runs on Keeping customer records and internal notes accurate as you go Recognizing when an issue needs to move up, and escalating it Using your appeasement authority within the limits set for the role Following established processes, and flagging better ones when you spot them Hitting the KPI targets set for your level Qualifications High school diploma minimum; bachelor''s degree preferred Three years of experience in a call center or comparable high-volume customer service role Benefits & Perks Competitive compensation, vacation, profit share, and equity package 100% employer-paid extended benefits - Health, Dental, & Optical Employee Assistance Program 125% RRSP matching Employee product discounts Monthly Transportation Benefit for public transit or parking PI6deb2b1d2849-30511-41572948

📌 Customer Service Associate (Edmonton)
🏢 GoodMorning.com
📍 Edmonton