Merrithew is seeking a Sales Support and Customer Service Coordinator for a hybrid, full-time role in Scarborough, Ontario. Ideal candidates will excel in customer service and web order management.

In this position, you'll report directly to the VP of Commercial Sales, processing all Merrithew.com web orders and handling inbound support calls. You'll provide exceptional customer service, confirm freight quotes, and assist the sales and marketing teams. You will manage returns, track service issues in CRM, and monitor several reports crucial for operations.

Key Responsibilities:
• Process web orders and shipping confirmations
• Respond to inbound customer calls and inquiries
• Provide exceptional customer service and conflict resolution
• Track customer service issues using CRM software
• Assist with event-specific sales program orders

Requirements:
• Post-secondary education and 2 years in customer service
• Familiarity with CRM and data entry accuracy
• Robust organizational and communication skills
• Proficiency in MS Office applications
• Ability to work well under pressure

Bring your sales skills and customer-focused attitude to Merrithew in Scarborough.
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📌 Sales Support Coordinator in Scarborough (Ontario)
🏢 merrithew
📍 Ontario