Become a vital part of the Hard Rock Ottawa Hotel & Casino as a Shift Manager overseeing Table Games operations. Lead your team to provide exceptional guest service while ensuring regulatory compliance and operational efficiency.

This full time permanent role in Ottawa involves managing all Table Games during your shift while mentoring staff and maximizing revenue. As a leader, you will handle staffing, game limits, and guest issues to enhance the gaming experience. Strong communication and customer service skills are critical for success in this position.

Key Responsibilities:
• Oversee all team members on the gaming floor
• Manage effective operations of Table Games section
• Conduct staffing adjustments and table limit reviews




• Ensure compliance with policies and regulations
• Handle guest requests and disputes professionally

Requirements:
• Bachelor’s Degree or equivalent experience
• Minimum two years as a Table Games Pit Manager
• Five years in Table Games roles required
• Knowledge of casino operations and regulations
• Registration as a Gaming Assistant is essential

Lead Table Games operations with expertise and a focus on guest satisfaction at Hard Rock Ottawa.
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📌 Shift Manager at Hard Rock Ottawa (Quebec City)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Quebec City